Terms & Conditions

Welcome to LUMA DEVAUX

These Terms and Conditions outline the rules and regulations for the use of the LUMA DEVAUX website, located at www.lumadevaux.com.

By accessing this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not continue to use our website.

1. Cookies

We use cookies to improve your browsing experience and better understand customer behavior. By using our website, you agree to the use of necessary cookies.

Optional cookies may be used for analytics and marketing purposes. You can choose to disable these through your browser settings. Please note that some features of the website may not function properly without essential cookies.

2. Intellectual Property Rights

Unless otherwise stated, all content on this website—including images, product designs, text, branding, and logo—is the property of LUMA DEVAUX.

You may use the website for personal shopping purposes only. You must not:

• Copy, reproduce, or republish material from our website

• Sell or redistribute our content without permission

• Use our branding or visuals for commercial purposes

3. Product Information

We aim to display product details, colors, and images as accurately as possible. However, slight variations may occur due to lighting, screen settings, or photography.

All products are subject to availability.

4. Orders & Confirmation

Orders placed on our website are confirmed via phone call or message before dispatch.

We reserve the right to:

• Cancel any order that appears fake, incomplete, or unverified

• Refuse service if necessary for security or operational reasons

5. Pricing & Payments

All prices are listed in PKR (Pakistani Rupees).

We currently offer Cash on Delivery (COD) across Pakistan. Prices and offers may change at any time without prior notice.

6. Shipping & Delivery

We deliver nationwide across Pakistan within 3–5 working days.

Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or high order volume.

7. Returns & Exchanges

Customers may request a return or exchange within 3–7 days of receiving the product.

Conditions:

• Item must be unused and in original packaging

• Request must be made via email: info@lumadevaux.com

We reserve the right to reject returns that do not meet these conditions.

8. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information

• Not misuse the website for fraudulent or unlawful activities

9. External Links

Our website may contain links to third-party websites. We are not responsible for the content or policies of these external sites.

10. Limitation of Liability

LUMA DEVAUX is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website means you accept those changes.

12. Contact Us

For any questions regarding these Terms, please contact us at:
📧 info@lumadevaux.com

Terms & Conditions