Refund policy
Return & Refund Policy
At Luma Devaux, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
-
Be unused and in the same condition that you received it
-
Include all original tags and packaging
-
Be free from damage, stains, perfume, or signs of wear
-
Include proof of purchase or order confirmation
How to Start a Return
To request a return, please contact us at:
Email: info@lumadevaux.com
Business What's app: +92-325-8282823
Luma Devaux
Once your return is approved, we will provide instructions on how to return your package.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Damaged or Wrong Items
Please inspect your order immediately after receiving it.
If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at:
We will review the issue and provide a suitable solution as quickly as possible.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items cannot be returned:
-
Used or worn bags
-
Products without original tags or packaging
-
Customized or personalized items
-
Items damaged after delivery due to misuse
-
Sale or discounted items
-
Gift cards
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible), and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Please note that banks and payment providers may take additional time to process the refund.
If more than 15 business days have passed after approval, please contact us at: