Shipping policy

Shipping Policy

At Luma Devaux, we are committed to delivering your order safely and on time.

All orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Estimated delivery times:

Delivery times may vary depending on your location, courier service, or unexpected delays.

Shipping charges are calculated at checkout.

We may offer free shipping on selected products, promotions, or minimum order amounts.

Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).

While we work with trusted courier partners, delays may occasionally occur due to weather, logistics, or high order volume.

If your order is significantly delayed or appears lost, please contact us at:

We will do our best to assist you.

Please ensure your shipping address and contact information are correct before placing your order.

Luma Devaux is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and product.

For any shipping-related questions, contact us at:

Luma Devaux
Lahore Cantt, Lahore, Punjab, Pakistan